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THE IMPORTANCE OF CALL RECORDING |
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THE IMPORTANCE OF CALL RECORDING » 20/01/09
Call recording is becoming compulsory on 6 March 2009 only for those firms which deal in equities, bonds and derivatives markets, and which take client instructions via the telephone. However, the FSA’s call recording rules will be of interest to any FSA regulated business looking to manage risks, improve training and monitor customer care over the telephone.
From a robust TCF policy (Treating Customers Fairly) to settling complaint issues. The FSA has stipulated that call records must be readily accessible, and for records to be tamper-proof, so getting the right system is key. If recordings are capable of being altered or manipulated then they will not be reliable evidence of anything. Similarly, ease of retrieval is essential part, given the potential volume of calls that could well be recorded, even in a small organisation.
CLICK HERE for more details or call 0845 833 0100 for more information or advice.
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PARTNERSHIP FOR LEARNING » 22/04/08
Pupils and teachers at Newhall Park Primary School in Bierley, Bradford, are being equipped with state-of-the-art mobile communications devices as they adopt e-learning through a ground-breaking local business-education partnership.
Thought to be the first private and public sector partnership of its kind in the UK to be undertaken in primary education, Newhall Park staff and Year 5 and 6 children are being given free use of Personal Digitial Assistants (PDAs) by leading independent communications group Link Telecom.
Keighley-based Link Telecom, now one of the North of England’s leading private sector sponsors of education-related initiatives, is working on the pioneering project with The Children’s University Bradford & District and Education Bradford.
Link Telecom’s managing director Gary Fawcett explained: “The main thrust of the initiative is to determine the impact of using PDAs as learning tools and give a clearer understanding of the ways in which the education process, educational achievements and personal aspirations can be enhanced through the use of mobile electronic devices.”
Planning of the programme, which will run for at least two years, began last September. Selected Newhall Park Primary School teaching personnel are now being trained by Link Telecom in the use of Glofiish X600 PDAs, which are integrated with the classroom’s Interactive Whiteboard via the teacher’s Wi-Fi enabled lap top. Once complete, e-learning will then begin in earnest with pupils in May 2008 to coincide with the integration of the programme with Education Bradford software.
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