 |
|
|
THE IMPORTANCE OF CALL RECORDING |
 |
|
 |
|
|
|
|
|
|
|
THE IMPORTANCE OF CALL RECORDING » 20/01/09
Call recording is becoming compulsory on 6 March 2009 only for those firms which deal in equities, bonds and derivatives markets, and which take client instructions via the telephone. However, the FSA’s call recording rules will be of interest to any FSA regulated business looking to manage risks, improve training and monitor customer care over the telephone.
From a robust TCF policy (Treating Customers Fairly) to settling complaint issues. The FSA has stipulated that call records must be readily accessible, and for records to be tamper-proof, so getting the right system is key. If recordings are capable of being altered or manipulated then they will not be reliable evidence of anything. Similarly, ease of retrieval is essential part, given the potential volume of calls that could well be recorded, even in a small organisation.
CLICK HERE for more details or call 0845 833 0100 for more information or advice.
|
|
 |
|
NEW FIXED LINE DIVISION » 23/04/08
Link Telecom, the fast-growing independent West Yorkshire communications group, staged an open day to showcase the new heaquarters of its fixed line division at Moderna Business Park, Mytholmroyd.
The division is handling all Link Telecom’s fixed line telephone systems, network services and installations work. Major growth in business activity prompted the move to the purpose-built premises. Also responsible for UK-wide fixed line business, the operation employs a 16-strong team, with new jobs in the pipeline as the division develops its remit.
Link Telecom’s ICT director Steve Tomlinson said: “Our fixed line business is experiencing rapid growth, notably among SMEs across the region, and the new premises will allow us to underpin current and future expansion potential.
“We are now well placed to meet across-the-board voice and IT systems needs of existing and new customers in line with the group’s blueprint for future development and diversification across all key market sectors.”
Open day tours of the premises were supplemented by demonstrations of the latest state-of-the-art fixed line telephone systems and networks, along with productivity-boosting and business support applications, by Link Telecom’s partners Samsung, Inter-Tel, New Media Software and Ben Johnson Office Solutions.
 |
|
|
|
